Maple Clinic

Worst experience at front desk. We have been given appointment at 11:00 am for infant vaccination. We reached at 10:50 am to clinic and they told us that your appointment was at 10:30 am, not at 11:00. Moreover, we are ready to wait for 1-2 hours to get vaccinated. But they said we dont have appointment availabletoday. They cannot accomodate. Usually we used to wait 1-1.5 hours after our appointment time. But clinic cannot accomodate patient who is 20 minutes late. This is ridiculous.

Horrible Horrible Horrible. words cannot describe how stupid the front desk staff are. little to no English. staff can abuse patients and nothing is being done. When complaints to doctors makes excuses for the staff. If you think that staff and doctors are great only a matter of time before you find out what I am talking about. Run not walk after that toxic and waste of environment

I have my file in this clinic but this low rating is more for the front staff and not my doctor. My doctor has been great so far and no complaints against her. But to get through the front staff is so freaking difficult and frustrating. Each time I have to try calling them at least 7-8 times to finally get through to someone. I understand you guys multitask besides taking calls but it cannot be that difficult to simply answer the call if not on the first attempt and then in 2nd or 3rd at least. You guys are the patient's first point of contact and if that is not working properly then how do you expect us to get through to the doctor. For the reports as well it's the patient who has to call you every time to check in if the results came in or not even though I was told that once your results are in we will get in touch with you to book a consultation. They don't even check the requisitions properly before answering your question. One time the doctor gave my husband a requisition in which he asked the doctor to include a blood group check as well. She forgot to include it in the requisition and when my husband came to the clinic to do the blood work, he asked the front staff to confirm if blood group request is included in this or not. Without even checking the requisition, he is like yeah it is there. And guess what it was not. They said they will send a message to the doctor to reissue the requisition but later when we asked the doctor she said she never got any message from the staff.

We have been going here since 2018, Dr. Dhawan is our family doctor, he takes great care of his patients and gives best treatment. Staff is very accommodating and helpful. Not so difficult to get appointments with doctors like many other clinics. Staff will try to arrange appointments with other available doctors if family doctors are not available immediately if needed. Overall it’s a good clinic to go for walk-in or to find a family doctor.